Service Forms & Documents
Request repair service, download the Customer Equipment Form, and prepare the information our service team needs.
Need immediate repair assistance?
Call our Beaumont office and ask for the Repair Department.
Online request
Rapid Repair Request
Provide details about your application, pump, or equipment so our service team can review your needs and prepare an accurate quote.
Help us assess your repair
- Your contact information and equipment location.
- Equipment manufacturer, model, and serial number, if available.
- A description of the problem, application, and service needs.
- Photos of the equipment and nameplate, if available.
For an emergency, call the Repair Department and explain that your situation is urgent.
You can also use the Tencarva Rapid Repair Request page.
Downloadable PDF · 1 page
Customer Equipment Form
Complete and send this form so work on your equipment can begin. Include accurate equipment and process information to help protect the people handling the repair.
Information to provide
- Your company, contact details, and equipment identification.
- The reason for repair and any notes or instructions.
- The product being pumped or mixed, operating temperature, and equipment speed.
- Whether the equipment has been drained and is ready for safe disassembly.
- A Safety Data Sheet (SDS), when applicable, and the required signature.
Form 7300 · 03/28/2023
Also referred to as the Clean Equipment Form.
Before equipment is serviced
Accurate information helps keep our employees safe
The safety of our employees many times starts with you and the accurate information you provide. Please do not take this responsibility lightly.
WE VALUE OUR EMPLOYEES! WE DO NOT WANT ANY EMPLOYEE INJURED.
Please do your part to keep all our employees safe.
Why accurate fluid information matters (injury photo)
The image below shows the hand of a mechanic who thought the liquid in the pump being disassembled was water (as claimed on the customer equipment form), that turned out to be strong Hydrogen Peroxide. The contents of the pump looked like water. It was later discovered that the liquid was different than what was shown on the form. Suppose it was some other chemical?
